Shipping & Delivery

Shipping Overview

We partner with Viettel Post International to ship directly from our warehouse in Vietnam to customers in the U.S.

  • Flat shipping rate: $10 per order (we cover the rest).
  • Processing time: Orders are processed within 1–2 business days after payment is confirmed.
  • Estimated delivery time:

    Standard delivery: ~ 7 business days on average.

    In special cases (customs clearance, weather, carrier delays), delivery may take up to 14 business days.

Once your package is shipped, you will receive a tracking number via email so you can follow your order in real time.

Shipping FAQs

How long does shipping take?

Most U.S. orders arrive in 7 days. However, due to the nature of international shipping, some orders may take up to 14 business days. Factors such as customs inspection, local carrier delays, or severe weather may impact delivery times.

How much does shipping cost?

Shipping is flat-rate $10 per order. Setago subsidizes the rest of the international shipping cost so that you can enjoy fair and predictable pricing.

Which carrier will deliver my order?

All packages are shipped with Viettel Post International, which works with major U.S. carriers (such as USPS, UPS, or FedEx) for final delivery.

Where can I track my package?

Once your order is shipped, we’ll send a tracking number by email. You can use it on Viettel Post’s website or the U.S. carrier’s website after customs clearance.

What if my order is delayed?

We work hard to fulfill all orders on time. However, deliveries may take longer due to:

  • High order volumes
  • Customs clearance procedures
  • Weather disruptions or unforeseen carrier issues
  • If your package has not arrived after 14 business days, please contact our Customer Support team for assistance.
Do you ship hazardous or oversized items?

Currently, we do not ship hazardous, flammable, or oversized items internationally. Each product page will clearly note if there are shipping restrictions.

Important Notes
  • Delivery times are estimates and not guaranteed.
  • We recommend recording an unboxing video when receiving your order to help us resolve any shipping-related issues quickly.
  • Holidays in Vietnam or the U.S. may affect shipping timelines.