DESCRIPTION
SHIPPING
RETURN POLICIES
Shipping Overview
We partner with Viettel Post International to ship directly from our warehouse in Vietnam to customers in the U.S.- Flat shipping rate: $6,99 per order (we cover the rest).
- Processing time: Orders are processed within 1–2 business days after payment is confirmed.
- Estimated delivery time: Standard delivery: ~ 7 business days on average.In special cases (customs clearance,weather, carrier delays), delivery may take up to 14 business days.
Shipping FAQs
- How long does shipping take?
Most U.S. orders arrive in 7 days. However, due to the nature of international shipping, some orders may take up to 14 business days. Factors such as customs inspection, local carrier delays, or severe weather may impact delivery times. - How much does shipping cost?Shipping is flat-rate $6,99 per order. Setago subsidizes the rest of the international shipping cost so that you can enjoy fair and predictable pricing.
- Which carrier will deliver my order?All packages are shipped with Viettel Post International, which works with major U.S. carriers (such as USPS, UPS, or FedEx) for final delivery.
- Where can I track my package?
Once your order is shipped, we’ll send a tracking number by email. You can use it on Viettel Post’s website or the U.S. carrier’s website after customs clearance. - What if my order is delayed?
We work hard to fulfill all orders on time. However, deliveries may take longer due to:
- High order volumes
- Customs clearance procedures
- Weather disruptions or unforeseen carrier issues
If your package has not arrived after 14 business days, please contact our Customer Support team for assistance.
Do you ship hazardous or oversized items?
Currently, we do not ship hazardous, flammable, or oversized items internationally. Each product page will clearly note if there are shipping restrictions.
We make it right — not complicated.
Who is eligible for a return or refund?
- You received the wrong item or wrong variation (e.g. size, color)
- The product is damage during shipping
- There is a manufacturer defect or quality issue
- Change of mind or personal preference
- Size or fit dissatisfaction (please refer to the sizing guide before purchase)
- Products that have been used or damaged through misuse
Case-by-case resolutions
- Partial refund (typically 30%–100% depending on severity)
- Store credit or discount voucher for a future purchase
- Full refund may be offered in exceptional cases
- We do not require you to return the item unless specifically requested.
- Partial refund (usually 10%–30%)
- Store credit for future purchases
- Return not required.
- Photos of the damaged packaging and product
- A photo of the shipping label clearly visible
- A replacement (if in stock)
- A partial or full refund
- Or a store credit
- Issue a Return Authorization (RMA)
- Provide a prepaid return shipping label
- Guide you through packaging and documentation
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
- Your preferred resolution (refund or store credit)
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CUSTOMER REVIEWS
550+ ratings, 100% 5-star
FAQ
Customer Services
Shipping Fees
Enjoy a flat rate of $6.99 per order, with the rest covered by us.
Customer Services
We are available from Monday to Friday to answer your questions.
Secure Payment
Your payment information is processed securely.
Hassle-Free Warranty
It is our commitment to providing you with high-quality products that you can trust.



























